• IT Support Technician

    Location US-Austin
    Posted Date 1 month ago(3/20/2018 7:19 PM)
  • Overview

    Who you are:  

    Do you eat, drink, and breathe IT? Do new challenges get your blood pumping? Does your dream job involve working on a team of IT gurus who collaborate to deliver the highest level of service? Spiceworks just might be your new home! As an IT Support Technician, you’ll be perfectly at ease assisting every Spiceworks employee, contractor, and guest with all their tech needs. You’ll work closely with fellow IT pros to deliver lightning fast solutions to head-scratching problems. You’ll also help bring new employees onboard and interface closely with every member of the Spiceworks team.

     

    Think you’re ready to join the team? Apply now!

     

    Who we are:  For over 10 years, Spiceworks has been helping the world’s businesses find, adopt, and manage the latest technologies. We’ve also been helping IT brands build, market, and sell better products and services. Millions of IT buyers and hundreds of brands later, we’ve built the platform they use to get their jobs done and make them better at what they do, every day. 

    With our helpful tools, technical content, a global community of experts, and entertaining ways to blow off steam, we’ve got IT covered. And because we understand IT buyers and the businesses they represent, established brands like Microsoft, Dell, and CDW, to name a few, and the latest industry innovators including KnowBe4 and Scale Computing use our insights and technology platform to run smarter, more personalized campaigns.

    In short, we’re making IT easy – and dare we say FUN – for everyone. Best part: we’re just getting started!

    Responsibilities

    Your day-to-day (as a IT Support Technician, you’ll):

    • Slay any blue screen of death, stare down the worst that email can throw your way, and laugh in the face of any tech problem (always with a smile)
    • Respond to internal requests for help via the Spiceworks internal help desk
    • Assist Spiceworks employees and contractors with tech issues (from troubleshooting to advanced debugging)
    • Provision new systems for Spiceworks employees and contractors
    • Assist in the administration of the Spiceworks Active Directory, (hosted) Exchange, remote access systems, developer tools (bug trackers, version control, etc.), and other critical business applications
    • Assist in provisioning new computers including configuring, installing, deploying, and decommissioning
    • Assist in other IT-related tasks as assigned
    • Have a blast every ticket of the way!

    Qualifications

    What does it take to do this job?

    • 2 years of help desk or IT support experience
    • Advanced knowledge of operating systems to include Windows (7, 10), Windows Server (2008, 2012), Mac OS X, and Linux (Ubuntu, Red Hat-based distributions)
    • Ability to troubleshoot mobile devices (Apple, Android, Windows Mobile)
    • Ability to troubleshoot operating systems and determine root cause of common failure modes
    • Advanced knowledge of desktop and laptop hardware; HP and Dell preferred
    • Experience installing, configuring, and maintaining typical business applications such as Microsoft Office, Outlook, Salesforce, Box, etc.
    • Ability to lift servers, monitors, printers, etc. up to 50 lbs.

    Bonus:  

    • Experience with using the Spiceworks Application
    • Active Directory and Microsoft Office 365 Administration, network administration (configure VLAN membership, up/down ports, physical plant administration)
    • PBX (VoIP, TDM) administration concepts
    • Experience with desktop systems imaging applications (MDT, Clonezilla, etc.) and software package creation
    • Data/voice cabling
    • Scripting language experience (VBScript, Powershell)
    • BA/BS in Computer Science, MIS or equivalent

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