• Community Brand Representative

    Location US-Austin
    Posted Date 2 months ago(5/15/2018 2:24 PM)
  • Overview

    **This position is based in our office in Austin, TX.**

     

    Who you are: Like interacting with quirky, tech-lovin’ types? Can you write like a fiend, read like the wind, and dream up witty quips in your sleep? Spiceworks just might have a position for you! We’re looking for a Community Brand Rep to help tech marketers connect with their targeted audience. Top tech vendors join the Spiceworks Community to reach our millions of IT pros – and they need your help! If you’re tech-savvy and have an approachable online presence (not to mention bull dog tenacity for getting issues solved), it’s time to apply!

     

    Checkout what makes a Spiceworker… spicy.
      

    What you’ll do: As a top-notch Community Brand Rep, you’ll make it your mission to help some of the 3000 tech vendors by representing them on the Spiceworks Community. How? Just like vendors have a designated person to manage their social media accounts, they also need a guide to oversee their Spiceworks community presence. You’ll be their public face in the Spiceworks Community as you help manage their vendor and product pages and respond to inquiries and mentions. Oh, and you’ll have a blast every step of the way! 

     

    Who we are:  For over 10 years, Spiceworks has been helping the world’s businesses find, adopt, and manage the latest technologies. We’ve also been helping IT brands build, market, and sell better products and services. Millions of IT buyers and hundreds of brands later, we’ve built the platform they use to get their jobs done and make them better at what they do, every day. 

    With our helpful tools, technical content, a global community of experts, and entertaining ways to blow off steam, we’ve got IT covered. And because we understand IT buyers and the businesses they represent, established brands like Microsoft, Dell, and CDW, to name a few, and the latest industry innovators including KnowBe4 and Scale Computing use our insights and technology platform to run smarter, more personalized campaigns.

    In short, we’re making IT easy – and dare we say FUN – for everyone. Best part: we’re just getting started!

    Responsibilities

    Your day-to-day (as a Community Brand Representative, you'll):

    • Monitor vendor and product pages with an eagle’s eye
    • Respond to product and company inquiries
    • Field tech or customer service issues
    • Represent the company brand and voice – we’re pretty awesome, so you should be too!
    • Initiate talks about the brand's industry
    • Share news, blog posts, technical documentation and contests
    • Build relationships with brand ambassadors and fans
    • Report on community activity

    Qualifications

    What does it take to do this job?  

    • 6 months experience in social media management
    • Excellent written communication skills – friends and family turn to you for writing help! 
    • A level-head and sound judgment (but a fun-loving side doesn’t hurt)
    • Eager participation in online forums, communities, and social media – you live for this stuff
    • You’re a bit of a tech nerd (no offense) with a general understanding of the IT field
    • Passion to excel, creative-nature, and sense of ownership 

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