• Community Manager

    Location US-TX-Austin
    Posted Date 1 month ago(7/23/2018 9:46 AM)
  • Overview

    ***This position is based in Austin, TX.***

     

    Who you are: Love all things tech and feel perfectly at ease in online groups? Interested in community management and looking for some real-world projects to get your feet wet? And do you feel completely at home hanging out with a tech savvy crowd? Spiceworks just might have some projects for you! We’re on the prowl for a Community Manager to help manage the awesome Spiceworks Community. If you’re technical enough to earn their respect, composed enough to handle their ribbing, and level-headed enough to thwart a flame-war, it’s time to apply! 

     

    Who we are: For over 10 years, Spiceworks has been helping the world’s businesses find, adopt, and manage the latest technologies. We’ve also been helping IT brands build, market, and sell better products and services. Millions of IT buyers and hundreds of brands later, we’ve built the platform they use to get their jobs done and make them better at what they do, every day.

     

    With our helpful tools, technical content, a global community of experts, and entertaining ways to blow off steam, we’ve got IT covered. And because we understand IT buyers and the businesses they represent, established brands like Microsoft, Dell, and CDW, to name a few, and the latest industry innovators including KnowBe4 and Scale Computing use our insights and technology platform to run smarter, more personalized campaigns.

     

    In short, we’re making IT easy – and dare we say FUN – for everyone. Best part: we’re just getting started!

    Responsibilities

    Your day-to-day (as Community Manager, you’ll): 

    • Assist and oversee a vibrant (a.k.a. crazy awesome) IT community that features community-generated content, forum discussions, downloads, and other interactions
    • Maintain consistent presence and promote user-friendly environment on Community message boards (help make sure we all just get along)
    • Oversee and participate in identification, building, and maintaining of relationships with (but not limited to) fans, influencers, community leaders,and advocates 
    • Organize and work with moderation team to ensure high quality support
    • Provide meaningful feedback on the community’s sentiment, concerns, and suggestions
    • Collaborate with internal departments to ensure that Community feedback is quickly addressed and to ensurea positive user experience
    • Assist user requests for help via help desk ticket system
    • Assist with the company's involvement in trade shows, exhibitions, and other events
    • Assist other members of the Community team with community-related tasks

    Qualifications

    What does it take to do this job? 

    • A minimum of 2+ years’ community management experience required
    • Prior experience in the administration and/or moderation of an online message board
    • Technical knowledge of online community platforms, systems and software
    • Drive to innovate community practices and bring community management to the next level
    • Proven history of maintaining and developing an online community
    • Excellent written and verbal communication skills
    • Ability to work collaboratively in a team environment
    • Demonstrated initiative and positive spirit in a rapidly changing environment
    • Scheduling flexibility including weekend and holiday hours

     

    Pluses 

    • Management of a large-scale online forum communitywith a high amount of concurrent online members 
    • Proficient with technology and a general understanding of the IT field
    • Strong knowledge of the agile methodology
    • Strong understanding of popular social communitytrends  

     

    The Community Manager will report to the Director of Community. 

    Ready to toss your hat in the ring? Apply here! (and don’t forget to include a cover letter to let us know why you’re up to spice snuff). 

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